Responsible Gambling Policy

At BetVoyager we take responsible gambling seriously. Our priority is to make sure play stays safe and under the control of each player. We provide clear tools, practical limits and support options so you can manage your activity and get help if you need it.

Player protection principles

We follow a short set of principles designed to protect players: clear information, easy-to-use controls, prompt account reviews when concerns arise, and quick access to help. We encourage informed, controlled play and will act if we detect behaviour that suggests someone may be at risk.

Activity-control tools

You can manage your account activity directly from your profile. Our tools are designed to be simple and immediate so you can adjust settings whenever you wish. If you need assistance we have support staff available to help implement limits or discuss account restrictions.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may include a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps keep longer sessions within a planned budget and provides an extra layer of financial control.

Time limits and session controls

Use session timers and reality checks to monitor how long you play. You can opt in to automatic reminders, short account breaks and temporary time-outs at any time to pause activity and reflect on your play.

Self-exclusion

If you need a longer break you can request self-exclusion. Self-exclusion can be applied for extended periods, including options of six months or longer, during which access to your account is blocked and marketing contact is stopped.

Recognizing signs of problematic behaviour

Look out for warning signs such as chasing losses, increasing deposit amounts, borrowing to play, neglecting responsibilities, or hiding activity from family and friends. If you notice these behaviours in yourself or someone close to you, act early and use the tools available.

Practical tips for staying in control

Set clear deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep track of time and money spent. Share account access with a trusted person if that helps maintain accountability.

Professional help and support organisations

If you need support, consider contacting Gamblers Anonymous, Gambling Therapy, your provincial problem gambling helpline or local health services such as CAMH. These organisations provide confidential advice, counselling and treatment referrals. For immediate help with account settings or to discuss self-exclusion, contact our support team at [email protected].