User Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you register an account, play games or use services at BetVoyager. We take your privacy seriously and aim to be clear about the types of information we handle, why we need it, how we protect it and the choices available to you as a user in Canada.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your full name, date of birth, contact details (email and phone), postal address and identity documents for KYC checks. We also store account credentials and any information you provide when contacting support.

Technical data

We automatically collect technical information needed to run the site and improve our service. This includes IP address, device and browser type, operating system, language settings, session identifiers and basic connection data. We may also collect crash logs and performance metrics to diagnose issues.

Transactional data

We retain records of your account activity and transactions, including deposits, withdrawals, bet and game history, bonus usage and payment method details. Transactional data is used to process payments, verify ownership of funds and maintain accurate account records.

How we use your information

We use your information to provide and maintain your account, process deposits and withdrawals, verify identity, prevent fraud and comply with legal obligations. We also use aggregated or anonymized data for internal analytics, to improve site performance and to troubleshoot technical problems. Where appropriate, we may contact you about account-related matters or service updates.

Data protection practices

We protect your information using industry-standard technical and organizational measures. This includes secure servers, access controls, staff training and encrypted connections when data is transmitted. Only authorized personnel and approved service providers have access to personal data needed to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, secure your session and measure how our site is used. Third-party analytics and advertising partners may place cookies to provide aggregated usage statistics or personalised content. You can manage cookie settings through your browser, but disabling certain cookies may limit site functionality.

Information sharing and third parties

We may share personal data with service providers who help operate the site - for example payment processors, identity verification services, game providers and hosting partners. We may also disclose information to comply with legal requests or to protect our rights and safety. Where required, we will limit the information shared and require third parties to protect it.

User rights - access, correction and deletion

You have the right to access the personal information we hold about you and to request correction of inaccuracies. You may also request deletion of your data where permitted by law and subject to our need to retain certain records for legal, tax or fraud prevention purposes. To exercise these rights, contact [email protected]. We will respond in accordance with applicable privacy laws.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of BetVoyager after a change indicates your acceptance of the revised policy.